Shipping & Returns

No cancellations or changes can be made to orders. Before placing your order, please double-check your purchase and shipping address. Once an order has been placed, we are unable to modify or cancel.

Shipping:

Standard shipping to mainland UK currently takes up to 7 days. 

Baby Tula is a brand of EBP Lifestyle Brands UK Limited, a UK registered company, shipping from our EU warehouse to the UK. We cover all taxes and duties, meaning you will not be charged anything additional after payment. Everything (apart from spare parts) is shipped by UPS Express Shipping; however we are currently experiencing some delays. Our shipping estimates are therefore as accurate as we can be, however are non-binding.




We ship with UPS Express. Free shipping on all orders from £ 55.00. For orders below £ 55.00, shipping costs will be £ 4.95. Replacement buckles ship for free with Standard postal service. Please note that it may take up to 48 hours until the tracking number is recognized by the UPS website.

Shipping Time: Please allow up to 4 working days to process/pack your order. After packing the order, shipping via UPS Express may take up to 7 working days to the UK. 

We are shipping with all duties paid so there is no additional charge upon delivery. 

We only deliver within the UK (excluding military bases).

Returns:

EXTENDED RETURN POLICY
You may request the return of a product within 30 days of receipt under your legal right of withdrawal. In addition to this statutory right, for products purchased between 1 December and 31 December 2024, Tula offers an extended return period. You may return these products until 31 January 2025, or 30 days after receipt, whichever is later. Refunds will cover the product price; delivery costs are not refundable.

RETURN POLICY

Customer satisfaction is a top priority at Baby Tula. We strive to offer the highest quality products for caregivers and their babies. If you are experiencing difficulty using your Baby Tula product or have questions, please contact us prior to returning so we can assist you by emailing.

If you’ve purchased Baby Tula products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Items purchased directly from Baby Tula are returnable within 30 days, in like-new condition, and in the original packaging. 

Click here to access our returns portal and receive your free returns label.

 


    Limited Two-Year Warranty

    All carriers, including Tula Baby/Toddler Carriers, Ring Slings, and Wrap Conversion Carriers have a two-year warranty against manufacturing flaws. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a refund. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. We are not responsible for warranty coverage if the product has been altered in any way. The term “altered” is defined as including, without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. We are also not responsible for warranty coverage for any item that has been purchased secondhand.