Shipping & Returns
We ship with DHL Express. Free shipping on all orders from £ 55.00. For orders below £ 55.00, shipping costs will be £ 4.95. Replacement buckles ship for free with Standard postal service.
Shipping Time: Shipping via DHL Express takes 2-5 working days to mainland UK. Please allow 2-3 working days to process your order.
Standard shipping of replacement buckles to mainland UK takes place within 4-5 working days.
The delivery time is not binding.
We are shipping with all duties paid so there is no additional charge upon delivery.
We only deliver within the UK (excluding military bases).
We offer free returns.
Customer satisfaction is a top priority at Baby Tula. We strive to offer the highest quality products for caregivers and their babies. If you are experiencing difficulty using your Baby Tula product or have questions, please contact us prior to returning so we can assist you by emailing.
If you’ve purchased Baby Tula products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
Items purchased directly from Baby Tula are returnable within 30 days, in like-new condition, and in the original packaging.
Use our free return label to ensure your items always arrive at the correct destination.Step by Step Return
Print your return label
Create and print your return label. Please use your order number as a reference. In case of questions, please don’t hesitate to contact us on email@example.com.
Pack your items and attach the return label
Place your items in the original carton together with your pack slip. Attach the return label to the outside of the carton. Please do not forget to include the delivery note in your parcel.
Return your parcel
Hand your parcel to any Royal Mail or Parcel Force office. Please keep your return receipt until you have received your refund from us.
Receive your refund
Within 14 days of receipt of your return we will refund the amount to your account.
Limited Two-Year Warranty
All carriers, including Tula Baby/Toddler Carriers, Ring Slings, and Wrap Conversion Carriers have a two-year warranty against manufacturing flaws. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a refund. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. We are not responsible for warranty coverage if the product has been altered in any way. The term “altered” is defined as including, without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. We are also not responsible for warranty coverage for any item that has been purchased secondhand.