Shipping & Returns

Shipping:

Baby Tula is a brand of EBP Lifestyle Brands UK Limited, a UK registered company, shipping from our EU warehouse to the UK. We cover all taxes and duties, meaning you will not be charged anything additional after payment. Everything (apart from spare parts) is shipped by Express Shipping; however, we are currently seeing delays in some cases, due to Brexit. Our shipping estimates are therefore as accurate as we can be, however are non-binding.

We ship with UPS Express. Free shipping on all orders from £ 55.00. For orders below £ 55.00, shipping costs will be £ 4.95. Replacement buckles ship for free with Standard postal service.

Shipping Time: Shipping via UPS Express takes 2-5 working days to mainland UK. Please allow 2-3 working days to process your order.

Standard shipping of replacement buckles to mainland UK takes place within 4-5 working days.

The delivery time is not binding.

We are shipping with all duties paid so there is no additional charge upon delivery. 

We only deliver within the UK (excluding military bases).

Returns:

We offer free returns.

Customer satisfaction is a top priority at Baby Tula. We strive to offer the highest quality products for caregivers and their babies. If you are experiencing difficulty using your Baby Tula product or have questions, please contact us prior to returning so we can assist you by emailing.

If you’ve purchased Baby Tula products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Items purchased directly from Baby Tula are returnable within 30 days, in like-new condition, and in the original packaging. 

Click here to access our returns portal and receive your free returns label.

 

    Limited Two-Year Warranty

    All carriers, including Tula Baby/Toddler Carriers, Ring Slings, and Wrap Conversion Carriers have a two-year warranty against manufacturing flaws. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a refund. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. We are not responsible for warranty coverage if the product has been altered in any way. The term “altered” is defined as including, without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. We are also not responsible for warranty coverage for any item that has been purchased secondhand.