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Free shipping on all orders from £55 and free returns! Read more

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Shipping & Returns

Shipping:

Ergobaby is a UK registered company, shipping from our EU warehouse to the UK. We cover all taxes and duties, meaning you will not be charged anything additional after payment. Everything (apart from spare parts) is shipped by Express Shipping; however, we are currently seeing delays in some cases, due to Brexit. Our shipping estimates are therefore as accurate as we can be, however are non-binding.

We ship with UPS Express. Free shipping on all orders from £ 55.00. For orders below £ 55.00, shipping costs will be £ 4.95. Replacement buckles ship for free with Standard postal service.

Shipping Time: Standard shipping to mainland UK takes place within 5-7 working days. The delivery time is not binding. Please allow 2-3 days to process your order.

We are shipping with all duties paid so there is no additional charge upon delivery. 

We only deliver within the UK (excluding military bases).

Returns:

Our standard returns policy for items purchased directly via our own website is 30 days.

If the item is unused, in its original packaging and accompanied by the corresponding pack slip, we will offer a full refund. This does not affect your statutory rights. Please click here for further details.

If you have an issue with the quality of a product purchased from us or have difficulty in using the product, please contact us and we will endeavour to find the best solution for you and baby.

To start the returns process please contact returns@babytula.co.uk or call on 08002100353 to organize a free return and to ensure your items always arrive at the correct destination.

Limited Two-Year Warranty

All carriers, including Tula Baby/Toddler Carriers, Ring Slings, and Wrap Conversion Carriers have a two-year warranty against manufacturing flaws. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a refund. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. We are not responsible for warranty coverage if the product has been altered in any way. The term “altered” is defined as including, without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. We are also not responsible for warranty coverage for any item that has been purchased secondhand.